Terms & Conditions

The website Sunnydiamonds.com is owned and operated by Sunny Diamonds.

Terms of Use

Please read these terms of use carefully before using this website. If you do not agree to these Terms of Use you may not use this website. By using this website, you signify your explicit assent to these Terms of Use as well as the Website's Privacy Policy (which is hereby incorporated for reference herein). These Terms of Use set out the legally binding terms of services available on the website as well as the terms of use of this Website. These Terms of Use along with the Privacy Policy extend to both users, who visit the Website but do not transact business on the Website ("Users / Guests") as well as users who are registered with the Website to transact business on the Website ("Members"). The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.


"Jewellery" means the jewellery that is predesigned or jewellery set with diamonds and / or other gemstones that are available for sale on our website. Please note that all Jewellery is sold on "as is" basis.

Description of Services

This Website provides access to trading, pricing, news and other information services related to diamonds, other gems and jewellery. Certain Services available on this Website are for the use of Members only.

This website offers services for members who wish to purchase diamonds / jewellery for personal consumption, inclusive of, customized and readymade Jewellery.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. No legal action can arise on account of these differences.


Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout’s will be provided with a user account on completion of purchase.

To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy), including but not limited to name, e-mail, contact number, contact address.

Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account.


Any Member who wishes to purchase an item from the Website can either:

  • Choose from the selection of Jewellery available on the Website and add the item to the shopping cart; or
  • Call our trained consultants on 1-800-4250-4949 to place an order. The Member will receive the form for ordering via email/ courier based on their convenience.

In the event of a User wishing to make a purchase, the User is required to register on the website after adding the item(s) to the shopping cart. The Members shall also provide any other mandatory information required under law like Personal Account Number (PAN) at the time of purchase.

Orders, are normally considered complete only after the payment has been received by sunnydiamonds.com.To confirm the orders, sunnydiamonds.com may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. sunnydiamonds.com will confirm the order only after the verification question is answered by the Member. Once the purchase of item(s) is confirmed, sunnydiamonds.com will deliver it to the Member.

In an event where the bank rejects to honour any payment transaction made by a member towards an order, sunnydiamonds.com shall have the right to refuse to ship the order to the member without any liability whatsoever.

Product Availability

Sunny Diamonds sell jewellery through website as well as retail stores. In such a scenario, there is a possibility that the item ordered by the Member through the website might have been sold through the store since the product availability is not updated in real time on the website.

In the event the jewellery is sold through store, our customer service executive will call the Member and suggest an alternate diamond jewellery. In case the Member chooses a new jewellery, sunnydiamonds.com shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the Member shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, sunnydiamonds.com shall refund the excess amount to the Member in the manner specified below in these Terms of Use.

All pricing information available on the website must be used as a general guideline for diamond prices. While this website is designed to provide most accurate diamond pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the service or the expertise of those providing information via the service.

Infrequently, data may be inaccurately displayed on the website due to system errors. sunnydiamonds.com reserves the right to correct any and all errors when they do occur and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the website are fixed and not negotiable. If you have any questions, please do not hesitate to contact us at 1800-4250-4949.

Gold Weight Variance

The gold weight mentioned on the website for jewellery and mounts may vary upon manufacture of the customized product. In case, the customer receives a product of lesser gold weight than the value paid for, the company will refund such differential amount to the customer.



  • You are 18 years of age or older and that your use of the website and / or services shall not violate any applicable law or regulation.
  • All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
  • Your membership is solely for your personal and non-commercial use. Any use of this website or its content other than for personal purposes is prohibited.
  • Your personal and non-commercial use of this website shall be subjected to the following restriction
    • You may not modify any content of the website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product;
    • You may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this website in any manner that may be harmful to the operation of this website or its content
  • You will not (a) use any product or service available on the website and / services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the website and / or services in any way that is unlawful, or harms sunnydiamonds.com or any other person or entity, as determined in the sunnydiamonds.com's sole discretion. In the event you want to advertise your product, please contact 1800-4250-4949.
  • You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the website and / or services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the website and / or services.
  • You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming," "spamming," "flooding," "trolling," "phishing" and "griefing" as those terms are commonly understood and used on the Internet.
  • You will not delete or modify any content of the website and / or services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
  • sunnydiamonds.com cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of this Terms of Use, and, as between you and sunnydiamonds.com, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
  • All information, content and material contained in the website and / or services are sunnydiamonds.com's copyrighted property. All trademarks, services marks, trade names, and trade address are proprietary to sunnydiamonds.com. No information, content or material from the website and / or services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the sunnydiamonds.com 's express written permission
  • You acknowledge that when you access a link that leaves the website, the site you will enter into is not controlled by sunnydiamonds.com and different terms of use and privacy policy may apply. By accessing links to other sites, you acknowledge that sunnydiamonds.com is not responsible for those sites. sunnydiamonds.com reserves the right to disable links from third-party sites to the website, although sunnydiamonds.com is under no obligation to do so.
  • 100% Money back on diamond value

      Policy guidelines, terms and conditions
      Sunny Diamonds offers 100% Money Back Guarantee on the diamonds purchased from its stores or online from www.sunnydiamonds.com. Under 100% money back guarantee, Sunny Diamonds’ customers does not suffer any loss on purchased diamonds.


      • The customer will receive 100% of the price paid for the diamonds as mentioned in the Authenticity Certificate and the prevailing market value (as on date of return of Jewellery) for the metal component used in the diamond jewellery.
      • An Authenticity Certificate mentioning the cost of diamonds and a picture of the Jewellery will be given for all purchases made at the store and online. The offer is applicable only to Diamond Jewellery purchased as per this facility.
      • To avail the offer, the customer shall return the jewellery at any Sunny Diamonds store along with the Authenticity Certificate.
      • This offer is not applicable for:
        a. Solitaires, uncut diamonds, polky and rose cut diamonds.
        b. Any diamond jewellery that has been repaired or remade by any other jeweller or that is damaged or if any diamonds in the jewellery is missing.
        c. Diamond jewellery that do not possess IF clarity diamond
      • Any dispute is subject to exclusive jurisdiction of courts in Cochin.
      • Customers can send back the jewellery through a trusted logistics provider and save yourself the trouble of travelling with an expensive jewellery. The money will be refunded to you after it passes our quality control inspsections.

  • All jewellery valued Rs 3000/- and above sold by sunny diamonds will be insured by United India Insurance Co. Ltd. Chalakudy. The covers extended to the jewellery purchased from Sunny Diamonds are burglary, theft, hold up, larceny and loss or damage to accidents.
    1. All the customers are requested to produce the jewellery at Sunny Diamonds in every 6 months and get it checked and certified by them.
    2. All losses shall be reported to the nearest police station and FIR lodged
    3. An excess 0f 5% of the claim will be applied in every claim
    4. Pairs and sets clause will be applied
    5. The insured shall take all responsible steps to safeguard the property insured against accident, loss, damage
  • Cash On Delivery
  • Terms & Conditions:

    1. Applicable only in India
    2. Products below 70000 will be available for COD
    3. Cash on Delivery is available for both in stock and Made to order products
    4. Order confirmation for COD orders will take 24-48 hours
    5. Customer will receive a call from CSD to confirm his order if not confirmed the order will be considered as cancelled
    6. Customer can pay by cash/ we will carry a POS machine based on customer preference
    7. POS machine will be only available for Cash on Delivery orders with in Kerala
    8. Customer will be updated regarding the delivery date
    9. Customer should submit the any of the address proof to the Customer Service Department upon the request (Pan Card, Driving License, Passport, Voter Identification Card, Postal Identification Card (Adhar) to validate his order
    10. Customer should submit any of the address proof to collect the delivery (Pan Card, Driving License, Passport, Voter Identification Card, Postal Identification Card(Adhar)
    11. Failure of submitting any of the address proof mentioned above will be lead to Cash On Delivery order cancellation
    12. Customer cannot cancel Cash on Delivery orders for Made to order products if manufacturing of the product is already begun
    13. Return on Cash on Delivery orders the shipping charges will be reduced from the refund amount
    14. Return on Cash on delivery orders the 15 day or after 15 day return policy will be considered based on the request.


    • The information, content and materials on this website and / or services are provided on an "as is" and "as available" basis. sunnydiamonds.com and all its affiliates, officers, employees, agents, partners and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non-infringement.
    • sunnydiamonds.com makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, sunnydiamonds.com cannot guarantee that your monitor's display of any product color, texture or detail will be accurate. sunnydiamonds.com does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While sunnydiamonds.com makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, sunnydiamonds.com reserves the right to refuse the sale of that item.
    • sunnydiamonds.com does not warrant that the functions contained in content, information and materials on the website and / or services, including, without limitation any third party sites or services linked to the website and / or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the website or the servers that make such content, information and materials available are free of viruses or other harmful components.
    • Any material downloaded or otherwise obtained through the website and / or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.
    • You hereby indemnify, defend, and hold sunnydiamonds.com, sunnydiamonds.com's distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the website.
    • You expressly understand that under no circumstances, including, but not limited to, negligence, shall the company be liable to you or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to: (i) the use or the inability to use the website and / or services; or (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website and / or services or (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website and / or services; or (v) any other matter relating to the website and / or services.
    • sunnydiamonds.com or any of the foregoing entities' respective resellers, distributors, service providers and suppliers be relieved of all its responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond the company's reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond the reasonable control of the company or any of the foregoing entities' respective resellers, distributors, service providers and suppliers. you further acknowledge and agree that neither the company nor any of the foregoing entities' respective resellers, distributors, service providers and suppliers are responsible or liable for (a) any incompatibility between the website and / or services and any other website, service, software or hardware or (b) any delays or failures you may experience with any transmissions or transactions relating to the website in an accurate or timely manner. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of may not apply to you.
    • Each paragraph, clause, sub-clause and provision of these terms of use shall be severable from each other and if for any reason any paragraph, clause, sub-clause or provision is invalid or unenforceable, such invalidity or enforceability shall not prejudice or in any way affect the validity or enforceability of any other paragraph, clause, sub-clause or provision, which shall be read and construed so as to give thereto, the full effect thereof, subject only to any contrary provision of the law to the effect that where this provision of this terms of use or any paragraph, clause, sub-clause or provision hereof would be but for the provisions of this paragraph read and construed as being void or ineffective it shall nevertheless be a valid terms of use, paragraph, clause, sub-clause or provision, as the case may be, to the full extent to which it is not contrary to any provision of the law.
    • Those who access the website and / or services do so, on their own initiative and are responsible for compliance with all applicable laws including, but not limited to, any applicable local laws. These terms of use is governed by the laws of india. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this letter, shall be subject to the jurisdiction of the courts at Cochin.
    • All the contents on the website, of any manner, whatsoever, is Copyrighted work is protected under Indian Copyright Act, 1957. The unauthorized reproduction and distribution of our Copyrighted Work via the internet without our express permission constitute copyright infringement under the Copyright Act, 1957. Your act of infringement of our Copyrighted copyright and proprietary right makes you liable for action in law that includes prosecution under the Code of Civil Procedure, 1908 and Code of Criminal Procedure, 1973
    • In the event of breach of the terms and conditions of this terms of use by the user, the user shall be promptly liable to indemnify sunnydiamonds.com for all the costs, losses and damages caused to sunnydiamonds.com as a result of such a breach. Further in the event of your breach of this terms of use, you agree that sunnydiamonds.com will be irreparably harmed and will not have an adequate remedy in money or damages. sunnydiamonds.com therefore, shall be entitled in such event to obtain an injunction against such a breach from any court of competent jurisdiction immediately upon request. sunnydiamonds.com's right to obtain such relief shall not limit its right to obtain other remedies.
    • Any failure of sunnydiamonds.com to exercise or enforce any right or provision of these terms of use shall not operate as a waiver of such right or provision.