Policies

Terms and conditions

The website www.sunnydiamonds.com is owned and operated by Sunny Diamonds having its registered office at Sunny Diamonds Kochi, 3rd & 4th Floor, 40/913 B & C, Rajaji Rd, Shenoys, Ernakulam, Kerala 682035, India ( “Company/Sunny Diamonds”). Please read these terms of use carefully before using this website. If you do not agree to these Terms of Use you may not use this website. By using this website, you signify your explicit assent to these Terms of Use as well as the Website's Privacy Policy (which is incorporated herein for reference). These Terms of Use set out the legally binding terms of services available on the website as well as the terms of use of this Website. These Terms of Use along with the Privacy Policy extend to both users, who visit the Website but do not transact business on the Website ("Users / Guests") as well as users who are registered with the Website to transact business on the Website ("Members"). The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.

Use Of The Website

By accessing www.sunnydiamonds.com you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website. Sunny diamonds provides services to you subject to the terms and conditions including this Terms of use and other customer service pages which we have developed and prepared to help make your shopping experience with Sunny Diamonds as enjoyable and hassle free as possible. Please read them carefully. By visiting or using www.sunnydiamonds.com or any other Sunny Diamonds website or service, you acknowledge that you have read and understood, and agree to be bound by, these Terms of use. You also agree to comply with all applicable laws and regulations. If you do not agree to these Terms, please do not access/use any Sunny Diamonds website and services.

Trade Marks

The Trademarks, Logos, Names and all other service marks (Collectively Trade Marks) displayed on this website are registered and unregistered trademarks of the owner. All the information displayed on the website are not to be construed as granting any license or right to use any trade mark without the prior writer permission from the website owner.

Eligibility Criteria

You are 18 years of age or older and that your use of the website and/or services shall not violate any applicable law or regulation. The persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website and if you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Company, at its discretion but without being obliged to, reserves its right to require any user to provide proof of age and restrict access in case of failure to provide the same.

Our Promises

www.sunnydiamonds.com provides access to trading, news, pricing and other relevant services related to diamonds, precious gems, metals and jewellery. Some of the terms under terms of use, differ for purchases for personal consumption for investment purposes. This website offers services for members who wish to purchase diamonds/jewellery for personal consumption, including customized, made to order and in-stock jewellery. Recommendations of the consultant are not guaranteed under any circumstances and the members are requested to use their discretion on such recommendations, the Company shall not be held liable for any loss or damage suffered by member who rely on such recommendation.


The products and information displayed on www.sunnydiamonds.com only constitute an invitation to offer. Your order for purchase constitutes an offer which shall be adhere to the terms and conditions as listed in the website. Sunny Diamonds reserves the right to accept or reject your offer in part or in full.. We have made every effort to display the colours and sizes of our products that appear on our website accurately as possible. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques, and some items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Packaging may vary from that displayed on the website.

The gold weight mentioned on the website for jewellery and mounts may vary upon manufacture of the customized and made to order product. In case, the customer receives a product of lesser gold weight than the value paid for, the Company will refund such differential amount to the Customer or issue a Voucher for value redeemable against purchase of any of our Products which will be valid for a period of 12 months from date of issue. If there is an increase in gold weight the same will be communicated to the customer and the Customer shall remit the differential amount to Sunny Diamonds before despatch of the Product.

Your Obligations

a) You have to provide true, accurate, current and complete information about yourself while registering on www.sunnydiamonds.com.
b) You should maintain and promptly update registration data to keep it true, accurate, current and complete. In case of providing inaccurate information, Sunny Diamonds reserves the complete authority to remove the user and/or prohibit the user from accessing/using the website.
c) You will provide authentic and true information in all instances where such information is requested of you. Further, Sunny Diamonds reserves the right to request for additional information for accepting orders or before making a delivery in certain cases.
d) You confirm that the address provided by you for delivery of the product, is correct and proper.
e) Before placing the order you shall check the product description properly.
f) In case of any delay in delivery due to any natural calamity, public holiday, government restrictions, or any other unforeseen circumstances, then you shall not hold Sunny Diamonds liable for such delay in the delivery of your order.

Restriction

Sunny Diamonds reserves the right to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, same credit/debit card and also orders that use the same billing and/shipping address, We will provide notification to the customer if such limit/restriction is applied.

Site Security

You are prohibited from violating or attempting to violate the security of this website, including or without being limited to:


a) Accessing data not intended for you or logging on to a server or an account which you are not authorised to access.
b) Attempting to test, prob, hack or scan vulnerability of a system or network or to breach security without proper authorisation.
c) Attempting to interfere with service with any other user, host or network including without limiting the via means of submitting a virus to the site, overloading, flooding, spamming, mail –bombing, or crashing.

Registration

Users may register on www.sunnydiamonds.com before making any transactions on the website, and users are allowed for guest checkout without registering on the website and users can also sign in with the Gmail or Facebook for hassle free shopping. To register on the website, the customer has to provide his/her personal information such as (as defined in the Privacy Policy) Name, Email and Phone Number. Registration is an one time process. Registered customers can easily sign in to his/her account from sign in form.

Pricing And Payments

Our Pricing as displayed is calculated using current precious metal and gem prices, these prices do change from time to time and our prices may change if there is a change of such prices, to provide the best possible value to the customers. Prices on www.sunnydiamonds.com are subject to change without any notice, the final price for the Product, you buy is based on the price as listed on the date of purchase.
For orders being shipped within India, the payment will be accepted only in INR. Prices will be MRP, CSGT/SGST and IGST, as applicable.
In case of international cards being used for domestic and international orders, the transaction amount will be converted to INR before the payment is accepted. Currency charges may apply according to your card policy. Based on the Section 139A(5)(c ) of Income Tax Act and Rule 114B of the,IT Rules, every person shall quote his Permanent Account Number in all documents pertaining to the transaction of sale or purchase , by any person, of goods or services of any nature amount exceeding Rs. 2,00,000/- per transaction other than those specified at Sl. Nos. 1 to 17 of Rule 114B.
As per the provisions of Section 269ST of Income tax Act , No Cash payment is allowed if the sale value is INR 2,00,000/- or more. Company reserves right to decline the sale if PAN is not provided.
In case of payments made through International Cards/Remittance, the exchange rate in INR as prevailing on the date when the Company receives the remittance will be considered for conversion.

Product Availability

Sunny Diamonds sell jewellery through website as well as retail stores. In such a scenario, there is a possibility that the item ordered by the Member through the website might have been sold through the store since the product availability is not updated in real time on the website.

In the event, the jewellery is sold through store, our customer service executive will call the customer and suggest an alternate diamond jewellery or we can manufacture the same for you. In case the customer chooses a new jewellery, sunnydiamonds.com shall confirm the new order. If the cost of the new selection is costlier than the previous one, the Member shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, sunnydiamonds.com shall refund the excess amount to the Member in the manner specified below in these Terms of Use.


All pricing information available on the website must be used as a general guideline for diamond prices. While this website is designed to provide most accurate diamond pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the service or the expertise of those providing information via the service.
Infrequently, data may be inaccurately displayed on the website due to system errors. sunnydiamonds.com reserves the right to correct any and all errors when they do occur and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order, the price of the Product will be the price as prevailing on the day the order is confirmed. The prices of the products listed on the website are fixed and not negotiable. If you have any questions, please do not hesitate to contact us at 1800-4250-4949.

Delivery Schedule

We respect your privacy and we ensure you that we maintain complete confidentiality of the information shared with us and we will not share it with any third party. Expected delivery date will be given along with the order confirmation email and customers can track their order by using the order tracking option available on the website.

Cancellation By Sunny Diamonds

Sunny Diamonds have the complete right and discretion to cancel any orders, and reserve the right to cancel any order for any reasons, including for the following reasons:


a) Quantity available for purchase, errors in pricing, errors in product information, or any other issues identified by our internal team or any alert against fraudulent transactions.
b) Sunny Diamonds hold the right to cancel any Cash On Delivery orders, if it is not verified within 24-48 hours as in the Cash On Delivery Policy. Company reserves its right to cancel such Cash On Delivery Order at any point of time if the Company is not satisfied with the information provided by the customer.
c) Sunny Diamonds will notify the customer if your order is cancelled fully, or partially or if any other additional requirements required to accept your order.

Cancellation By Customer

Customers can cancel his/her order by the following means:


a) A Customer who has ordered “in stock products” can cancel his order only before it is handed over for despatch to the destination. In case of Customer who has ordered “Made to order, and/or custom made products”, can cancel his order only before it is handed over for manufacturing. In case of Made to order and Custom made products, Customer cannot cancel the Product once it is approved and processed for manufacturing.
b)  Registered customers can check the order status by login to www.sunnydiamonds.com or by directly emailing to or +91 9961870099

15 Days Return Policy

a. If you are not happy with the jewellery or solitaire purchased from us, you can return it to us within 15 days from the date of delivery.
b. The 15 day return policy on solitaires will be valid only if you are returning it for design changes or selection change. For other reasons, the shipping charges will be deducted from the refund amount.
c. Free returns are only applicable for domestic orders or customers in India.
d. Customer should not return the product before receiving a confirmation email from Sunny Diamonds about the same.
e. If you are returning the product after 15 days, the diamond value will be refunded based on the Authenticity Card and gold value based on the current market price for all products except for solitaires.
f. The return should be accompanied by the Authenticity Card issued by Sunny Diamonds, Original/Copy of Invoice and the original lab certificate for solitaire stones (Either stand-alone or used in the jewellery) for the refund to be initiated within 10 – 15 working days of the receipt of the product.
g. In case you are unable to produce the original lab certificate of the solitaire stones (Either stand-alone or used in the jewellery), we will send the jewellery/solitaire to the lab for recertification. The shipping and certification cost Rs 9000/- shall be borne by the customer.
h. The Product will not be accepted under 15 day return policy if the tag is removed.
i. During the quality check by our quality team, if any item shows sign of wear and tear or has been resized, altered or damaged, the Product will not be accepted under the Return Policy and for such returns our “After 15 day Return Policy” will be applicable.
j. The “15-day Return Policy” is not be applicable for Customized jewellery (including personalized/engraved products)
Complimentary return is applicable for all orders except Cash On Delivery.
k. For return of Cash On Delivery orders, the shipping charges will be deducted from the refund amount.

How do I return the product to sunnydiamonds.com within 15 days?

Enjoy a hassle-free return on orders and get 15 days money back for your purchase.

Please contact our dedicated customer service team at +91-9961870099 or email to directly request a return. We will thereby collect the product from the provided shipping address and initiate the refund process immediately after making sure the products meet the return quality.

Or

a. Login to your Sunny Diamonds account and visit my orders, here you will have an option to return your order with a relevant reason for your return.
b. In case of a refund on 15 days return policy, the payment of the refund amount shall be done via online bank transfer to customers account within 10 - 15 working days of receipt of the product. If the mode of payment was through debit/credit card, net banking, the refund will be reversed back to the original account from which the payment was made at sunnydiamonds.com. Keep original packing and the item in its sealed form with all relevant documents such as Sunny Diamonds Authenticity Card, Original/Copy of Invoice, Lab Certificate and securely repack.
c. Customer should not return the product before receiving an email confirmation from the Sunny Diamonds team.
d. All jewellery returned to Sunny Diamonds needs to come with all relevant documents such as Original/Copy of invoice and original lab certificate for solitaire stones (Either stand-alone or used in the jewellery)
e. Please note that return of the Product will be accepted only from the Customer directly and from or through any representative, except in special circumstances like death of customer accompanied by valid documents (Death Certificate, Proof of Relationship with the deceased person).

In case of a refund on 15 days return policy, the payment of the refund amount shall be done via online bank transfer to customers account within 10 -15 working days of receipt of the product. If the mode of payment was through debit/credit card, net banking, the refund will be reversed back to the original account from which the payment was made. Such return shall be made only to bank accounts in India.

Return On Domestic Order (Order with in India)

In case of domestic order, the 100 % refund will be made The order amount will be refunded to the customer within 10 -15 working days of receipt of the product and quality check except for solitaires, and if all return conditions are met.

Return On International Orders

Sunny Diamonds will not entertain any request for return of product based on for international orders except under the following conditions.

a) If the product is defective/damaged condition, the return can be initiated. Our Quality Assurance team will inspect the product and once it’s completed Quality Assurance test, the refund will be initiated instantly.
b) Customer can ship the product back to our registered office address, the shipping cost will be borne by the customer.

Acceptable Ways Of Packing

After 15 Day Return Policy



a)For returns after 15 days, 100% refund on diamond value will be made based on your authenticity certificate and gold value based on the current market price.
b) Shipping charges, GST, Flood Cess, Bank charges/Payment gateway charges will be reduced from the refund amount.
c) Customer should not return the product before receiving an email confirmation from the Company.
d) All jewellery returned to Sunny Diamonds should be accompanied with all relevant documents such as Original/Copy of invoice and original lab certificate for solitaire stones (Either stand-alone or used in the jewellery)
e) In case you are unable to produce the original lab certificate of the solitaire stones (Either stand-alone or used in the jewellery), we will send the jewellery/solitaire to the lab for recertification. The shipping and certification cost of Rs 9000/- shall be borne by the customer

Disclaimer

The products and information displayed on www.sunnydiamonds.com constitute an invitation to offer. Your order for purchase constitutes an offer which shall be adhere to the terms and conditions as listed in the website. Sunny diamonds reserves the right to accept or reject your offer in part or in full. We have made every effort to display the colours and sizes of our products that appear on our website accurately as possible. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques, and some items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Packaging may vary from that displayed on the website. The gold weight mentioned on the website for jewellery and mounts may vary upon manufacture of the customized product. In case, the customer receives a product of lesser gold weight than the value paid for, the company will refund such differential amount to the customer.

Conflict of Terms

If there is any conflict between the provisions of the general terms and conditions in the website with any other relevant policies or notices which relates specifically to a particular section or module of the website, such specific terms shall prevail in respect of your use of the relevant section or module of the website.

Privacy Policy

Welcome to sunnydiamonds.com. This section pertains to the Privacy Policy of the website. We would like to inform that our privacy policy is subject to change without intimation and you shall be required to review the same regularly.

The protection and security of your personal information is one of Sunny Diamonds’ top priorities. This Privacy Policy discloses Sunny Diamonds’ practice with respect to the information collected from the users of the Website or applications. By using the Website or applications you agree to accept the terms of this Privacy Policy as well as the Website and applications' Terms of Use. By accessing or using the Website and applications you expressly consent to our use and disclosure of your personal information in any manner described in this Privacy Policy. This Privacy Policy extends to both, users who visit the Website or applications but do not transact business on the Website or applications as well as users who are registered on the Website or applications. "Personal Information" refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number, credit card information etc.


PLEASE READ THE FOLLOWING TERMS OF OUR PRIVACY POLICY

PERSONAL INFORMATION COLLECTED


By accepting this privacy policy, you authorize Sunny Diamonds to collect, store and use any information that you provide on our Website or applications. The information collected by us are, all information entered by you on our website and applications such as your name, address, contact number, email ID , chat history , and such other information sent by you via emails to our email ID. Information collected by means of cookies that are installed on your hard drive. Information such as the IP Address of your computer, the server from which you are accessing our website and applications, details of web browser and operating system used to access our website or applications, date, time and place of accessing of our website and applications etc.

COOKIES

Cookies are small pieces of information saved by your browser onto your computer. Cookies are used to record various aspects of your visit and assist sunnydiamonds.com to provide you with uninterrupted service. sunnydiamonds.com does not use cookies to save Personal Information for outside uses.

We have implemented Google Analytics features based on Display Advertising ( Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting). Subscribers, Hotjar and crazy Crazy egg. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

We, along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.

No use or services available on the website and applications are directed towards children. sunnydiamonds.com does not knowingly collect personal Information from children or sell off its products to children.

USE OF INFORMATION COLLECTED

Sunny Diamonds owns all the information collected via the Website or applications installed on the website or applications. As applicable, the information collected by Sunny Diamonds shall be used to contact you about the Website or applications and related news and Services available on the Website or applications; to monitor and improve the Website or applications; calculate the number of visitors to the Website or applications and to know the geographical locations of the visitors; update you on all the special offers available on the Website or applications and provide you with a better shopping experience. This includes sending emails intimating the various offers on the website or applications. You may at any time choose to unsubscribe from such email. Some of your information may be shared with and Used by third parties who shall need to have access to Information, such as courier companies, credit card processing companies, vendors etc. to enable them and sunnydiamonds.com perform their duties and fulfill your order requirements. sunnydiamonds.com does not allow any unauthorized persons or organization to use any information that sunnydiamonds.com may collect from you through the Website and applications. However, sunnydiamonds.com and our applications are not responsible for any information collected or shared or used by any other third party website or mobile applications due to your browser settings.

sunnydiamonds.com, reserves the right to share any of your personal information to comply with the orders of subpoenas, court orders or other legal process. Your Personal Information may be disclosed pursuant to such subpoenas, court order or legal process, which shall be without notice to you.

sunnydiamonds.com may share collective information such as demographics and Website or mobile application usage statistics with our sponsors, advertisers or other third parties (such third parties do not include sunnydiamonds.com's marketing partners and network providers). When this type of information is shared, such parties do not have access to your Personal Information. When you contact Sunnydiamonds.com through any means such as chat/ email, Sunnydiamonds.com reserves the right to include your email ID for marketing communications. You can unsubscribe from such communications anytime you wish to do so.

The Website and applications may contain links which may lead you to other websites or other mobile applications. Please note that once you leave our website or applications you will be subjected to the Privacy Policy of the other website, mobile applications and this Privacy Policy will no longer apply.

INTEREST-BASED ADVERTISING

When you use our Online Channels, both we and certain third parties (such as our advertising networks, digital advertising partners and social media platforms) collect information about your online activities, over time and across third-party websites (such as on websites that serve our ads). We may use such information to provide you with advertising about products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our ads are served. You may see certain ads on other websites because we engage third-party ad buying networks (such as Facebook).

Through such buying networks, we can target our messaging to users through demographic, interest-based and contextual means. The information our ad networks may collect on our behalf includes data about your visits to websites that serve Sunny Diamond’s advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our website and on third-party websites that participate in these ad networks. This process helps us track the effectiveness of our marketing efforts. To learn how to opt out of this ad network interest-based advertising, click here. To the extent required by applicable law, we will obtain your consent before using your information for interest-based advertising.

Our Cookie Policy provides details about the purposes of this data collection via cookies and other technologies and how to exercise your choices (such as changing your cookie preferences).

INFORMATION WE SHARE

We do not disclose personal information we collect about you, except as described in this Global Privacy Notice. We share personal information with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics and marketing services.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer (or contemplate the sale or transfer of) all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).

HOW LONG WE RETAIN PERSONAL INFORMATION

To the extent permitted by applicable law, we typically retain personal information we obtain about you for as long as it is needed (1) for the purposes for which we obtained it, in accordance with the terms of this Global Privacy Notice, which generally means that we will keep your personal information for the duration of our relationship or as long as you keep your account open with us; or (2) to take into account applicable statute of limitation periods and comply with mandatory applicable laws. As described in the “Your Rights and Choices” section of this Global Privacy Notice, to the extent provided by the law of your jurisdiction, you may request that we delete your information or restrict the processing of such information by contacting us as indicated below.

YOUR RIGHTS AND CHOICES

We offer you certain choices in connection with the personal information we collect about you, such as how we use the information and how we communicate with you. To update your preferences, ask us at any time to remove your information from our mailing lists, exercise your rights or submit a request. You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails. To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, update, amend, or delete your information, or that we restrict the processing of such information by contacting us as indicated below.

Subject to applicable law, you have the right to receive, in a structured, commonly used and machine-readable format, the personal information that you have provided to us about you, with your consent or based on a contract to which you are party. You have the right to have this information transmitted to another company, where it is technically feasible. You also may lodge a complaint with the data protection authority in your country if you are not satisfied with our responses.

Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.

To exercise your rights, please contact us as indicated in the “How To Contact Us” section of this Privacy Notice. You also may write to the relevant Sunny Diamonds entity for your jurisdiction via the contact details listed here. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information or complying with your request. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request if we find it to be manifestly unfounded or excessive, or in case of an access request, in order to provide you with additional copies of the personal information we maintain about you.

When you use our Online Channels, both we and certain third parties (such as our advertising networks, digital advertising partners and social media platforms) may collect personal information about your online activities, over time and across third-party websites. Certain web browsers allow you to instruct your browser to send Do Not Track (“DNT”) signals to websites you visit, informing those sites that you do not want your online activities to be tracked. While our Online Channels are not designed to respond to all types of DNT signals or similar mechanisms from browsers as there is no common, industry-accepted standard for doing so, when we recognize a relevant DNT signal, we aim to suppress the third-party tags that are used to recognize your computer once you navigate away from our site and which are used to present you with Sunny Diamonds advertisements. In our Cookie Policy, we provide information about how you can manage your cookie preferences and the choices you can make in connection with the personal information we collect about you through automated means. To learn more about managing your preferences in relation to the data we collect on an automated basis, please visit our Cookie Policy.

TYPES AND PURPOSE OF COLLECTION

Type and Purpose of Collection

We collect information at various points in the Site to facilitate its use by our users. Specifically, two types of information are collected:

Non-Personal Information: Upon accessing the Site, certain non-personal information will be automatically collected without your knowledge or consent,but which are permissible under the Global Privacy Notice, such as your IP address, location data (where you log in through the Site you will be asked if you consent to the Site accessing your location, which can be updated at any time in your device settings) and the referring website (“Non-Personal Information”). We use Non-Personal Information to examine our traffic and to view how our users use the Site. This type of information will not allow you to be personally identified, although we might be able to associate it with your account. For example, we use “cookies,” which contain only certain statistical information. Additional information on cookies can be found below.

Identifying Personal Information: If you initiate a transaction through the Site, we may collect and store information about you, such as your name, demographic information, phone number, address, and email, as well as any other information you provide to us (“Personal Information”), in order to facilitate you using the Site, send communications about the Site and related services, and populate forms for future transactions. This information may be shared with third parties for the same purposes. We may also, with your consent, post demographic information on the Site in relation to content you have submitted. Sunny Diamonds does not disclose your Personal Information to third parties for the purpose of directly marketing their services to you unless you first agree to such disclosure.

Contact Data, Metadata, and Data for Interactions: To provide the Site, we may also collect email addresses, phone numbers, text notes about customers entered by end users, related customers and organizations, business addresses, titles/positions, and other similar contact data, along with metadata of emails (time sent, etc.) that are linked to Personal Information, messages on Slack, location, and metadata about calls and meetings (timing, participants, etc.) that are linked to Personal Information.

Additionally, Personal Information may be used and disclosed to the extent Sunny Diamonds may deem reasonably necessary to enforce the terms of any agreement between you and Sunny Diamonds, or to protect the rights, property or safety of any person or entity.

Any of the information we collect from you may be used in one of the following ways:

To provide customer relationship management services to you. We process personal data as necessary to perform these services. In addition to storing and retrieving data, we carry out necessary processing to generate reports and insights of your interactions with your customers on your behalf.

To personalize your experience (your information helps us to better respond to your individual needs)

To improve our website (we continually strive to improve our service based on the information and feedback we receive from you)

To improve customer service (your information helps us to more effectively respond to your customer service and support needs)

To provide to education and similar institutions (who may at times be interested in offering you courses or admission based on your performance)

INTERNATIONAL VISITORS

The Site is hosted in India and is intended for visitors located within India and other countries. If you choose to use the Site from the United States or the European Union or other regions of the world with laws governing data collection and use that may differ from Indian law, then please note that you are transferring your personal information outside of those regions to India for storage and processing. Also, we may transfer your data from India to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Site. By providing any information, including personal information, on or to the Site, you consent to such transfer, storage, and processing. The use and privacy of any information shall solely be subject to applicable laws in India.

HOW WE PROTECT PERSONAL INFORMATION

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

LINKS TO NON-SUNNY DIAMONDS SITES AND SERVICES

For your convenience and information, our Online Channels may provide links to non-Sunny Diamonds sites, apps and services that may be operated by companies not affiliated with Sunny Diamonds. These companies may have their own privacy notices or policies, which we strongly suggest you review. Our products and services also may be made available to you through third-party platforms (such as providers of app stores) or through other third-party channels. We are not responsible for the privacy practices of any non-Sunny Diamonds sites, apps or services.

UPDATES TO OUR GLOBAL PRIVACY NOTICE

This Global Privacy Notice may be updated periodically to reflect changes in our personal information practices. For significant changes, we will notify you by posting a prominent notice on our website indicating at the top of the Notice when it was most recently updated.

BY USING THE WEBSITE OR APPLICATIONS, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY. SUNNYDIAMONDS.COM RESERVES THE RIGHT, IN OUR SOLE DISCRETION, TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY AT ANY TIME.

If you have any questions about this Privacy Policy, please feel free to call us @ 919961870099 or click here to email

Fraudulent Transactions

Sunny Diamonds reserves the right to recover the cost of goods, collection charges, damages and legal expenses from person using the site fraudulently. Sunny Diamonds also reserve the right to initiate legal proceedings against such person for fraudulent use of the website or any other unlawful acts or breach of terms and conditions or any mentioned policies. Sunny Diamonds reserves the right to share the details of such persons with legal authorities and/or any other association to protect the public and in public interest.

Liability

Sunny Diamonds will not take any responsibility for any loss or damage incurred as result of our order online service/goods supplied using the same, except as required by law, even if such could have been foreseen.

External Content And Materials

www.sunnydiamonds.com may contain links to other websites for more relevant contents or material information, but these external links are not in our control and we are not and cannot be held responsible for such website and we do not warrant them. We provide these external contents and materials because we think they might interest you, but we do not monitor or endorse these websites.

Change to the site disclaimer

Sunny diamonds reserve the right to update/change the website disclaimer from time to time. Users will be updated with the new disclaimer by posting the update contents on time to the website.

Shipping policy

Domestic Shipping Policy


We are happy to provide free shipping on all orders for delivery within India. We strive to deliver your order accurately, in good condition, and always on time. We currently deliver to select cities across India. Shipping time is 3 - 5 business days for "Available in Stock" items for all cities in India, and for pin codes away from cities the delivery may take up to 7 business days, but we will try to complete the delivery within in 5 business days, and 10 - 15 business days for "Custom Design" or Made To Order items for cities all over India. Sunny Diamonds serves to selected cities only. You can check the availability in your area by checking in Product Details Page, checkout page and you can directly contact our dedicated customer service team on +91-9961870099 or email us

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed logistics partners such as Sequel Logistics, Blue Dart, BVC and India Post. While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability. If you believe that the product is not in a good condition, or the packaging has been tampered with or is damaged, please do not accept it. You can call our all day helpdesk 1800 4250 4949 (09:00 am to 7:00 pm) or click to chat on your screen or e-mail us, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. All shipments are fully insured and require a signature confirmation from the recipient. Your order will only be shipped one the issuing bank approves your payment. You may be required to send scanned copy of your ID for proof of shipping address to email or WhatsApp (+919961870099), prior to shipping of the Product.

PLEASE NOTE: Recipient needs to keep a photo copy of any of the following national approved photo id proofs handy for receiving the delivery:

Pan card

Driving License

Passport

Voter identification card

Aadhar Card

To ensure that your order arrives safely, the courier will require a signature from the recipient on delivery.

Our customer service may contact you for additional information if required. After your order is shipped, you will obtain an order tracking number via email. You can track your shipment online on the website order tracking option or you can also track by visiting the logistic partner website in which the shipment has been done.

International Shipping Policy

We use reputed couriers such as India Post, BVC Logistics, and Sequel for International Shipping with a guarantee that the first attempt for delivery would be made within 10 working days of placing the order by you , provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. The shipment would be delivered by partners of these couriers in your country - which is typically the national postal service of the destination country. The actual delivery date may vary basis service levels of local shipping partner of these couriers.

For international orders the shipping cost will be automatically calculated and displayed on the checkout page, and all shipments will be despatched outside India. Customer has to bear the shipping & handling charges plus any duty as applicable at the destination. All shipments of jewellery exported from India needs to be cleared by the Indian customs office. Products along with their complete documentation are filed with the authorized officer of the Indian custom office for inspection, examination and assessment of shipment will be done then only the shipment will be delivered to your shipping address.

100% Money Back Policy

Sunny Diamonds provides 100% Money Back guarantee on the diamonds purchased from its stores or from the website. Under 100% Money Back policy, Sunny Diamonds customers do not suffer any loss on purchased diamonds. The customer will receive 100% of the price paid for the diamonds as mentioned in the Authenticity Card and the prevailing market value (as on date of return of Jewellery ) for the metal component used in the diamond jewellery, when the jewellery is returned within 12 months from the date of purchase. In case of jewellery returned after 12 months from the date of purchase, the Customer can exchange the diamond for another diamond of their choice for the value of the diamond mentioned in the original invoce and the metal component will be exchanged at the prevailing market value. An Authenticity Certificate mentioning the cost of diamonds and a picture of the Jewellery will be given for all purchases made at the store and online. The offer is applicable only to Diamond Jewellery purchased as per this facility.


To avail the offer, the customer shall return the jewellery at any Sunny Diamonds store along with the Authenticity Certificate and Original Invoice.

This offer is not applicable for:

a. Solitaires, uncut diamonds, polki and rose-cut diamonds.
b. Any diamond jewellery that has been repaired or remade by any other jeweller or that is damaged or if any diamonds in the jewellery is missing.
c. Diamond jewellery that do not possess IF clarity diamond

Any dispute is subject to exclusive jurisdiction of courts in Kochi, Kerala.

Customers can send back the jewellery through a trusted logistics provider and save yourself the trouble of travelling with an expensive jewellery. The money will be refunded to you after it passes our quality control inspections.

Cash On Delivery Policy

We provide Cash on Delivery (COD) service Pan India for the selected pin codes, your pin code availability can be checked from the Product Details Page under the header “check cash on delivery availability”.


a) Applicable only in India.
b) Products below Rs.70000/- will be available for Cash on Delivery.
c) Cash on Delivery is available for both in stock and Made to order products.
d) Order confirmation for Cash on Delivery orders will take 24-48 hours.
e) Customer will receive a call from Sunny Diamonds Customer Service Department to confirm his order if not confirmed the order will be considered as cancelled.
f) Customer can pay by cash/ we will carry a POS machine based on customer preference.
g) POS machine will be only available for Cash on Delivery orders with in Kerala.
h) Customer will be updated regarding the expected delivery date.
i) Customer should submit scanned copy of any of the address proof by email or Whatsapp to the Customer Service Department upon the request (Pan Card, Driving License, Passport, Voter Identification Card, Postal Identification Card (Adhar) to validate his order.
j) Failure of submitting any of the address proof mentioned above will be lead to Cash On Delivery order cancellation.
k) Customer cannot cancel Cash on Delivery orders for Made to order products if indent for manufacturing of the product has been released.
l) Return on Cash on Delivery orders the shipping charges will be reduced from the refund amount.
m) Return on Cash on delivery orders the 15 day or after 15 day return policy will be considered based on the request.

Exchange And Resizing Policy


a) Sunny Diamonds jewellery sold through any of the outlet or directly through website or directly by the company will be accepted for exchange at any of the Sunny Diamonds outlet.
b) Sunny Diamonds will not accept any diamonds that are not of Sunny Diamonds for setting in any Sunny Diamonds jewellery/Product.
c) The Sunny Diamonds jewellery submitted for the exchange will go through the Quality Check process. During the Quality Check if any item shows sign of wear and tear or has been resized, altered, or damaged, in such cases, no credit may be given to the customers.
d) Normal wear and tear are to be expected, but no credit may be given to the customer for stone defects like cracks, scratches, replacements, alterations. In exceptional cases where the customer insists on the exchange of a product with defective stone, the exchange will only to be done after acceptance by the customer that the product has to be dismantled, and the stones are removed (at customer’s risk) and returned to the customer.
e) In such cases, the customer must be advised that the value of the damaged stone will be reduced from the value of refund/exchange and the damaged stone will be returned to the customer.
f) The Sunny Diamonds jewellery will only be considered for exchange if it is accompanied by Original/Copy of invoice and the Authenticity Card issued with the purchase of jewellery.
g) If you want to resize your ring, the Company will resize the ring free of cost except in certain cases where the resizing is not possible.
h) If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
i) If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
j) Upon receipt and inspection of your order, you will be notified prior to any alteration being done to discuss the charges to replace/resize your ring.
k) In case of a refund, the payment of the same shall be made by way of reversal to the payment already made within 10 -15 business days of dispatch of the resized product.
l) If for some reasons, your product needs to be repaired, the company shall repair / replace the product, for such charges as would be determined by the company on a case to case basis.
m) Shipping charges for Repairs & Resizing shall be borne by the customer if the request is after 15 days of the purchase. The shipping charges will be free if it is within 15 days return policy.
n) This feature is not available for international orders (orders that will be shipped abroad from India).

Complimentary service:

Sunny Diamonds provides complimentary cleaning services based on the requirement such as deep cleaning it includes steam and ultrasonic cleaning. All jewellery purchased from Sunny Diamonds are eligible for a free cleaning every six months.

Old Gold Purchase Policy


a) Sunny Diamonds do accept old gold from customers in exchange with the diamond jewellery.
b) Advance for your booking and old gold exchange will be limited for 1 year from the date of booking and you will have to chose and collect your diamond jewellery within 1 year.
c) Gold rate will be the highest value as on the booking day or the prevailing market price, the highest value will be considered for your exchange on your entrusted gold.
d) Advance receipt and a valid ID proof should be submitted at the time of jewellery exchange.
e) Advance amount is not transferrable to any other person.
f) Refund of advance is not permitted.
g)Customer should handover the old gold jewellery being exchanged at one of Sunny Diamonds’Store within three business days of exchange booking.
h)Once the booking is confirmed, Customer cannot cancel the booking.
i) This advance is for old gold exchange with Sunny Diamonds products only and is not applicable for any other products other than diamond jewellery.
j The quantity of the gold in which the advance booking has been done should be fully exchanged with Sunny Diamonds’Products.
k) Upon receipt of the jewellery, the value of the metal will be determined after the quality check and based on the prevailing market value of the metal, or the booking date for the exchange whichever is higher. The quantity of the old gold shall be mentioned in the Booking Receipt.
l) The rate of gold jewellery will be only assigned on the day of purchase/exchange from Sunny Diamonds either based on the value on the booking date or the prevailing market value of the gold whichever is higher.
m) Customer can buy any jewellery from Sunny Diamonds corresponding to the determined gold value after the quality check and value determination.
n) Showroom manager and the customer will finalize the diamond jewellery in which the exchange will be completed.
o) In case of difference in the rate of the old gold exchanged and diamond jewellery, a maximum refund of only Rs 2000/- will be allowed.
p) Customer and the showroom manager should finalize the exchange product based on the maximum payback amount and the exchange product value.
q) Once the old gold is handed over for exchange, Sunny Diamonds would be melt the same and the customer cannot seek for return of such old gold.

Gift Cards - Terms And Conditions

a) Gift cards is valid for the period upto 31st March 2021
b) Gift Card can be redeemed online at sunnydiamonds.com or in any retail store of Sunny Diamonds.
c) The entire value of the Gift Card shall be used through one transaction within the date of expiry. 
d) The value of the Gift Card is applicable on the total merchandise value including taxes. 
e) In the event the beneficiary details are found to be incorrect/insufficient, Sunny Diamonds retains the right to cancel the gift card issued. 
f) Gift card cannot be refunded or returned. 

Offers - Terms And Conditions

Contest - Diamond Masterclass

1.Q&A Winners - 4000 Rs Voucher Code

* Gift cards are valid for the period up to 20th May 2021.
* Gift cards can be redeemed online at sunnydimonds.com or in any retail store of sunny diamonds.
* This gift voucher balance cannot be redeemed for cash.
* This voucher will be worth Rs 4,000/- which is redeemable for all the purchases above Rs 20,000(Twenty Thousand Rupees Only). You can redeem only one voucher per invoice.
* The gift card can’t be clubbed with any other offers.
* The value of the gift card is applicable for the total merchandise value including taxes.
* In the event the beneficiary details are found to be incorrect/insufficient, sunny diamonds retain the right to cancel the gift card issued.
* Gift Cards cannot be refunded or returned.
* The benefit of the gift card will be availed on the deduction of making charges not on the diamond value.
* If the making charges for the desired product is lesser than the voucher code, the customer has to pay the difference amount to buy the product.

2. Diamond Masterclass - Thank you for signing up with the Forevermark diamond masterclass - 2000 Rs Voucher Code.

* Gift cards are valid for the period up to 15th Aug 2020.
* Gift cards can be redeemed online at sunnydimonds.com or in any retail store of sunny diamonds.
* This gift voucher balance cannot be redeemed for cash.
* This voucher will be worth Rs 2,000/- which is redeemable for all the purchases above Rs 12,000(Twelve Thousand Rupees Only).
* You can redeem only one voucher per invoice.
* The gift card can’t be clubbed with any other offers.
* The value of the gift card is applicable for the total merchandise value including taxes.
* In the event the beneficiary details are found to be incorrect/insufficient, sunny diamonds retain the right to cancel the gift card issued.
* Gift Cards cannot be refunded or returned.
* The benefit of the gift card will be availed on the deduction of making charges not on the diamond value.
* If the making charges for the desired product is lesser than the voucher code, the customer has to pay the difference amount to buy the product.


3. Raksha Bandhan - Ring in Raksha Bandhan with 10% Off.

* Gift cards are valid for the period up to 8th Aug 2020.
* Gift cards can be redeemed online at sunnydimonds.com or in any retail store of sunny diamonds.
* This gift voucher balance cannot be redeemed for cash.
* Gift card Rakhi10 is redeemable for all the purchases above Rs 10,000(Ten Thousand Rupees Only).
* You can redeem only one voucher per invoice.
* The gift card can’t be clubbed with any other offers.
* The value of the gift card is applicable for the total merchandise value including taxes.
* In the event the beneficiary details are found to be incorrect/insufficient, sunny diamonds retain the right to cancel the gift card issued.
* Gift Cards cannot be refunded or returned.
* The benefit of the gift card will be availed on the deduction of making charges not on the diamond value.
* If the making charges for the desired product is lesser than the voucher code, the customer has to pay the difference amount to buy the product.

Reviews, Feedbacks And Submission:

All reviews, comments, feedbacks, suggestions and all other submissions in connection with the use of this website will be and remain the property of Sunny Diamonds. Thus Sunny Diamonds retains all rights, titles and interests and shall not be limited in anyway in its use of the contents /comments posted on its website. Sunny Diamonds may at its discretion use such reviews/comments as part of its promotional material without being required to acknowledge or compensate for such reviews. Also Sunny Diamonds will not regularly review posted comments, but does reserve the right to monitor and edit or remove any comments submitted to this website.

Modification Of Terms And Conditions

Sunny Diamonds reserves the right to update/change the Terms and Conditions Of this user agreement without any prior notification to the users, and the updated/ modified user agreement will be published on the website.