Shipping & Returns
Domestic Shipping Policy
We are happy to provide free shipping on all orders for delivery within India. We strive to deliver your order accurately, in good condition, and always on time. We currently deliver to select cities across India. Shipping time is 3 - 5 business days for "Available in Stock" items and 10 - 15 business days for "Custom Design" items for cities outside Kerala.
Inside Kerala, we deliver to all locations including Alappuzha (Alleppey), Ernakulam, Idukki, Kannur (Cannanore), Kasargod, Kollam (Quilon), Kottayam, Kozhikode (Calicut), Malappuram, Palakkad (Palghat), Pathanamthitta, Thiruvananthapuram (Trivandrum), Thrissur (Trichur), and Wayanad within 24 hours of order placement.
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed logistics partners such as Sequel Logistics. While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability. If you believe that the product is not in a good condition, or the packaging has been tampered with or is damaged, please do not accept it. You can call our all day helpdesk 1800 4250 4949 (09:00 am to 7:00 pm) or click to chat on your screen or e-mail us at email@example.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. All shipments are fully insured and require a signature confirmation from the recipient. Your order will only be shipped once the issuing bank approves your credit card number.
PLEASE NOTE: Recipient needs to keep a photo copy of any of the following national approved photo id proofs handy for receiving the delivery:
- Pan card
- Driving License
- Voter identification card
- Postal identification Card (Aadhar)
To ensure that your order arrives safely, the courier will require a signature from the recipient on delivery.
Our customer service may contact you for additional information if required. After your order is shipped, you will obtain an order tracking number by logging in and checking the Order Info. You can track your shipment online on our shipping partner's website, as a registered user and click on the 'track order' tab and go to the specific order for which shipment has been done. There would be a docket number clicking on which the user would be redirected to shipping partner's website where the shipment details can be viewed.
International Shipping Policy
We use reputed couriers such as India Post, BVC Logistics, and Sequel for International Shipping with a guarantee that the first attempt for delivery would be made within 10 working days of you placing the order. The shipment would be delivered by partners of these couriers in your country - which is typically the national postal service of the destination country. The actual delivery date may vary basis service levels of local shipping partner of these couriers.
Sunny Diamonds accepts payment in any of the following currencies: United States Dollar, Australian Dollar, Canadian Dollar, British Pound, United Arab Emirates Dirham, Eurozone Euro, Kuwaiti Dinar, and Qatari Rial.
The actual amount charged on your account / card might differ than what is shown at the time of transaction due to difference in exchange rate applied by us and your card issuing company / payment gateway and surcharges applied by these.
We accept all international debit and credit cards in our website for payments. In addition to this, we do accept wire/payment transfer from xoom/western union or any other currency exchange services. For wire transfers, we’ll be requesting the following details from customers:
The Payee Name in the Bank account or credit/debit card should be exactly same as the Receiver Name on the shipping address, letter by letter.
The Payee shipping address proof should be exactly same as the address in the Bank account of the payee customer, letter by letter.
clear and colour PHOTO ID shipping address proof of the payee, which is exactly same as updated in Bank records.
The shipping charges are dependent on destination country and the value of the shipment.
The applicable shipping charges will be displayed to you while you place the order.
Customs, Duties and Taxes
All the duties to be paid for export from India would be borne by Sunny Diamonds.
The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient unless otherwise noted. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due. We might be able to advise the duty amount. For more information, please write to us on firstname.lastname@example.org
If our customers are not happy with the jewellery or solitaire purchased from us, they can send it back to us within 7 days from the date of delivery. We will make sure to refund the entire amount back to the customer’s account within 14 working days after quality check is completed. If you're returning the jewellery after 7 days, diamond value will be refunded based on Authenticity Certificate, and gold value based on current market price.
- Refund request can be done by informing our customer service team via email or phone. We will thereby collect the product from the provided shipping address and initiate the refund process immediately after making sure the product meets the return quality.
- Product should be accompanied with the Authenticity Certificate, Original/Copy of Invoice, and Lab Certificate for the refund to be initiated within 14 Days.
- In case, if a customer cannot produce the original lab certificate of the solitaire stone (either standalone or used in jewellery), we will send the jewellery/solitaire to the lab for recertification. The shipping along with the certification cost shall be borne by the customer.
- Solitaire stones (loose diamonds) should be returned in sealed condition. These stones will not be accepted for refund, if the seal is broken.
- During the quality check of the product by our quality check team, any product which shows signs of wear and tear, or have been resized, altered, damaged cannot be accepted under the refund policy and for that our Old Jewellery Purchase (OJP) policy is applicable.
- This policy is not applicable for products that are ordered with specific indications like customization, engraving etc.
In case of any discrepancy we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases. We make sure to notify you in case if your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.
Once you place the order, the order can be cancelled from your end before the product is dispatched to the destination. Once the request of cancellation is received by us over phone or online, we make sure to refund the amount back to your bank account within 10 working days.
If in case the amount is deducted from your account and the transaction has failed, we will make sure to credit (refund) the entire amount to your bank account soon.