Shipping & Returns
Domestic Shipping Policy
We are happy to provide free shipping on all orders for delivery within India. We strive to deliver your order accurately, in good condition, and always on time. We currently deliver to select cities across India. Shipping time is 3 - 5 business days for "Available in Stock" items for all cities in India, and for pin codes away from cities the delivery may take up to 7 business days, but we will try to complete the delivery within in 5 business days, and 10 - 15 business days for "Custom Design" or Made To Order items for cities all over India. Sunny Diamonds serves to selected cities only. You can check the availability in your area by checking in Product Details Page, checkout page and you can directly contact our dedicated customer service team on +91-9961870099 or firstname.lastname@example.org
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed logistics partners such as Sequel Logistics, Blue Dart, BVC and India Post. While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability. If you believe that the product is not in a good condition, or the packaging has been tampered with or is damaged, please do not accept it. You can call our all day helpdesk 1800 4250 4949 (09:00 am to 7:00 pm) or click to chat on your screen or e-mail us at email@example.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. All shipments are fully insured and require a signature confirmation from the recipient. Your order will only be shipped one the issuing bank approves your payment. You may be required to send scanned copy of your ID for proof of shipping address to firstname.lastname@example.org or WhatsApp (+919961870099), prior to shipping of the Product.
Voter identification card
To ensure that your order arrives safely, the courier will require a signature from the recipient on delivery.
Our customer service may contact you for additional information if required. After your order is shipped, you will obtain an order tracking number via email. You can track your shipment online on the website order tracking option or you can also track by visiting the logistic partner website in which the shipment has been done.
International Shipping Policy
We use reputed couriers such as India Post, BVC Logistics, and Sequel for International Shipping with a guarantee that the first attempt for delivery would be made within 10 working days of placing the order by you , provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. The shipment would be delivered by partners of these couriers in your country - which is typically the national postal service of the destination country. The actual delivery date may vary basis service levels of local shipping partner of these couriers.
For international orders the shipping cost will be automatically calculated and displayed on the checkout page, and all shipments will be despatched outside India. Customer has to bear the shipping & handling charges plus any duty as applicable at the destination. All shipments of jewellery exported from India needs to be cleared by the Indian customs office. Products along with their complete documentation are filed with the authorized officer of the Indian custom office for inspection, examination and assessment of shipment will be done then only the shipment will be delivered to your shipping address.
15 Days Return Policy
a. If you are not happy with the jewellery or solitaire purchased from us, you can return it to us within 15 days from the date of delivery.
b. The 15 day return policy on solitaires will be valid only if you are returning it for design changes or selection change. For other reasons, the shipping charges will be deducted from the refund amount.
c. Free returns are only applicable for domestic orders or customers in India.
d. Customer should not return the product before receiving a confirmation email from Sunny Diamonds about the same.
e. If you are returning the product after 15 days, the diamond value will be refunded based on the Authenticity Card and gold value based on the current market price for all products except for solitaires.
f. The return should be accompanied by the Authenticity Card issued by Sunny Diamonds, Original/Copy of Invoice and the original lab certificate for solitaire stones (Either stand-alone or used in the jewellery) for the refund to be initiated within 10 – 15 working days of the receipt of the product.
g. In case you are unable to produce the original lab certificate of the solitaire stones (Either stand-alone or used in the jewellery), we will send the jewellery/solitaire to the lab for recertification. The shipping and certification cost Rs 9000/- shall be borne by the customer.
h. The Product will not be accepted under 15 day return policy if the tag is removed.
i. During the quality check by our quality team, if any item shows sign of wear and tear or has been resized, altered or damaged, the Product will not be accepted under the Return Policy and for such returns our “After 15 day Return Policy” will be applicable.
j. The “15-day Return Policy” is not be applicable for Customized jewellery (including personalized/engraved products)
Complimentary return is applicable for all orders except Cash On Delivery.
k. For return of Cash On Delivery orders, the shipping charges will be deducted from the refund amount.
How do I return the product to sunnydiamonds.com within 15 days?
Enjoy a hassle-free return on orders and get 15 days money back for your purchase.
Please contact our dedicated customer service team at +91-99678700 or email us at email@example.com to directly request a return. We will thereby collect the product from the provided shipping address and initiate the refund process immediately after making sure the products meet the return quality.
a. Login to your Sunny Diamonds account and visit my orders, here you will have an option to return your order with a relevant reason for your return.
b. In case of a refund on 15 days return policy, the payment of the refund amount shall be done via online bank transfer to customers account within 10 - 15 working days of receipt of the product. If the mode of payment was through debit/credit card, net banking, the refund will be reversed back to the original account from which the payment was made at sunnydiamonds.com. Keep original packing and the item in its sealed form with all relevant documents such as Sunny Diamonds Authenticity Card, Original/Copy of Invoice, Lab Certificate and securely repack.
c. Customer should not return the product before receiving an email confirmation from the Sunny Diamonds team.
d. All jewellery returned to Sunny Diamonds needs to come with all relevant documents such as Original/Copy of invoice and original lab certificate for solitaire stones (Either stand-alone or used in the jewellery)
e. Please note that return of the Product will be accepted only from the Customer directly and from or through any representative, except in special circumstances like death of customer accompanied by valid documents (Death Certificate, Proof of Relationship with the deceased person).
In case of a refund on 15 days return policy, the payment of the refund amount shall be done via online bank transfer to customers account within 10 -15 working days of receipt of the product. If the mode of payment was through debit/credit card, net banking, the refund will be reversed back to the original account from which the payment was made. Such return shall be made only to bank accounts in India.
Return On Domestic Order (Order with in India)
In case of domestic order, the 100 % refund will be made The order amount will be refunded to the customer within 10 -15 working days of receipt of the product and quality check except for solitaires, and if all return conditions are met.
Return On International Orders
Sunny Diamonds will not entertain any request for return of product based on for international orders except under the following conditions.
a) If the product is defective/damaged condition, the return can be initiated. Our Quality Assurance team will inspect the product and once it’s completed Quality Assurance test, the refund will be initiated instantly.
b) Customer can ship the product back to our registered office address, the shipping cost will be borne by the customer.
After 15 Day Return Policy
a)For returns after 15 days, 100% refund on diamond value will be made based on your authenticity certificate and gold value based on the current market price.
b) Shipping charges, GST, Flood Cess, Bank charges/Payment gateway charges will be reduced from the refund amount.
c) Customer should not return the product before receiving an email confirmation from the Company.
d) All jewellery returned to Sunny Diamonds should be accompanied with all relevant documents such as Original/Copy of invoice and original lab certificate for solitaire stones (Either stand-alone or used in the jewellery)
e) In case you are unable to produce the original lab certificate of the solitaire stones (Either stand-alone or used in the jewellery), we will send the jewellery/solitaire to the lab for recertification. The shipping and certification cost of Rs 9000/- shall be borne by the customer
Cancellation By Sunny Diamonds
Sunny Diamonds have the complete right and discretion to cancel any orders, and reserve the right to cancel any order for any reasons, including for the following reasons:
a) Quantity available for purchase, errors in pricing, errors in product information, or any other issues identified by our internal team or any alert against fraudulent transactions.
b) Sunny Diamonds hold the right to cancel any Cash On Delivery orders, if it is not verified within 24-48 hours as in the Cash On Delivery Policy. Company reserves its right to cancel such Cash On Delivery Order at any point of time if the Company is not satisfied with the information provided by the customer.
c) Sunny Diamonds will notify the customer if your order is cancelled fully, or partially or if any other additional requirements required to accept your order.
Cancellation By Customer
Customers can cancel his/her order by the following means:
a) A Customer who has ordered “in stock products” can cancel his order only before it is handed over for despatch to the destination. In case of Customer who has ordered “Made to order, and/or custom made products”, can cancel his order only before it is handed over for manufacturing. In case of Made to order and Custom made products,Customer cannot cancel the Product once it is approved and processed for manufacturing.
b)Registered customers can check the order status by login to www.sunnydiamonds.com or by directly contacting to firstname.lastname@example.org or +91 9961870099