FAQ

About Sunny Diamonds

Yes, Sunny Diamonds does have a brick and mortar version. We have opened boutiques in major cities of Kerala strategically placed, enabling people from all regions to visit us easily.

Our boutiques are located in Cochin, Kozhikode and Trivandrum.

Delivery

Yes we can arrange for it.

Sunny Diamonds provides free shipping on all items within India.

Our delivery date depends on the product that you select. Normally we deliver products within 2 working days. These 2 working days do not include Sundays and other festive holidays.

We process the national delivery only through reputed insured couriers like Sequel.

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Sequel. Please do not accept any package that has been tampered with.

Jewellery

Yes it's true that 22K gold is widely used in Kerala, but since SD deals with diamonds, it is necessary to set the diamonds in 18k gold since it is a bit more harder than 22k, which is malleable and cannot hold diamonds securely.

We primarily deal in diamond jewellery that can be set in gold or platinum. The only pure gold and platinum diamond jewellery we deal in are confined to gold chains, Platinum bands, chains etc.

A diamond's colour grade, as per Gemological Institute of America (GIA), starts from D and goes up to Z, D being the most colourless and the best. We at Sunny Diamonds deal in D to H color grade diamonds. The F color is the third best color grade, the two better are being D and E. So, in summary, we can provide you with either D or E if you'd like to go for color grade better than F.

Of course we can! We happily take up custom orders as we firmly believe each customer has their own tastes and likings. Be it a design you came across on the internet, or a particular change you’d like to make in a design, let us know and we will make it happen for you.

Making an Online Purchase

All products being sold on sunnydiamonds.com are exactly the same as that being sold in the brand's retail stores.

Please download our size chart, which illustrates the range of sizes for different items. For ring size guide, Click here.
For bangle/bracelet size guide, Click here

You can directly search for the product on the website by using the search field provided at the top of every page. However, please note that certain products may not be available for online purchase but will be available in our retail stores.

Please follow these simple steps:

  • Select the piece of jewellery you want and click on 'Add to your Shopping Bag'
  • Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping'
  • Enter your Email address and name on the Secure Checkout Screen and proceed to Billing and Shipping
  • Enter your shipping details and continue to the Payment Options
  • Select your Mode of Payment and Place the Order
  • You will receive an order confirmation email to the e-mail you provided while placing the order.

Yes. Visit the website, select the design you want, and place an order by phone. Our Customer Service Representative will help you place the order. Please contact them at 1800-4250-4949

Payments

Yes, recently sunny diamonds launched Cash On Delivery, available for products below 35,000 Rs under Next Day Shipping Category(https://sunnydiamonds.com/next-day-shipping). Enjoy hassle-free shopping with Sunny Diamonds.

After Sale Service

If it is not shipped as yet, you can change the shipping address. You’ll be able to know if we have shipped it already by contacting our customer service. If it’s already shipped, Sunny Diamonds will coordinate with our courier partners to get your purchase delivered to the new address. Please contact our Customer Service Team at 1800-4250-4949, or through email or chat support. If your address cannot be changed because your jewellery is already in transit, we will reship it to your new address as soon as the consignment is returned to us. No extra charges will be applicable for reshipping as long as it’s not international shipments. Approximately, a week’s time will be enough to reship the product.

Yes. Your order confirmation will be sent to the e-mail you provide while placing your order. The confirmation email will be send right after placing the order.

By contacting our Customer Service Team at 1800 4250 4949 you can cancel your orders. You can also send an email or inform us through chat by referring the order number.

An email will be send to you containing the Tracking ID of your shipment. You may search with the Tracking ID in Sequel Logistics website (http://www.sequel.co.in/home.html) to know the current status of the order.

Policies

Yes, Sunny Diamonds provides insurance coverage on theft for duration of 1 year, free of cost.

You can either pay the renewal amount at Sunny Diamonds, or you can arrange with an insurance company.

Policy guidelines, terms and conditions

Sunny Diamonds offers 100% Money Back Guarantee on the diamonds purchased from its stores or online from www.sunnydiamonds.com. Under 100% money back guarantee, Sunny Diamonds’ customers does not suffer any loss on purchased diamonds.

*TERMS AND CONDITIONS

  1. The customer will receive 100% of the price paid for the diamonds as mentioned in the Authenticity Certificate and the prevailing market value (as on date of return of Jewellery) for the metal component used in the diamond jewellery.
  2. An Authenticity Certificate mentioning the cost of diamonds and a picture of the Jewellery will be given for all purchases made at the store and online. The offer is applicable only to Diamond Jewellery purchased as per this facility.
  3. To avail the offer, the customer shall return the jewellery at any Sunny Diamonds store along with the Authenticity Certificate.
  4. This offer is not applicable for:
    • Solitaires, uncut diamonds, polky and rose cut diamonds.
    • Any diamond jewellery that has been repaired or remade by any other jeweller or that is damaged or if any diamonds in the jewellery is missing.
    • Diamond jewellery that do not possess IF clarity diamond
    • Any dispute is subject to exclusive jurisdiction of courts in Cochin.
    • Customers can send back the jewellery through a trusted logistics provider and save yourself the trouble of travelling with an expensive jewellery. The money will be refunded to you after it passes our quality control inspsections.

All jewellery valued Rs 3000/- and above sold by sunny diamonds will be insured by United India Insurance Co. Ltd. Chalakudy. The covers extended to the jewellery purchased from Sunny Diamonds are burglary, theft, hold up, larceny and loss or damage to accidents.
Conditions.

  1. All the customers are requested to produce the jewellery at Sunny Diamonds in every 6 months and get it checked and certified by them.
  2. All losses shall be reported to the nearest police station and FIR lodged
  3. An excess 0f 5% of the claim will be applied in every claim
  4. Pairs and sets clause will be applied
  5. The insured shall take all responsible steps to safeguard the property insured against accident, loss, damage

Terms & Conditions

  1. Applicable only in India
  2. Products below 70000 will be available for COD
  3. Order confirmation for COD orders will take 24-48 hours
  4. Customer will receive a call from CSD to confirm his order if not confirmed the order will be considered as cancelled
  5. Customer can pay by cash/ we will carry a POS machine based on customer preference Customer will be updated regarding the delivery date
  6. Customer should submit any of the address proof to collect the delivery (Pan Card, Driving License, Passport, Voter Identification Card, Postal Identification Card(Adhar)

International Offers

Sunny Diamonds does deliver items internationally, to selected countries. Please see the list of countries in Checkout page.