FAQ

About Sunny Diamonds

Yes, Sunny Diamonds does have a brick and mortar version. We have opened boutiques in major cities of Kerala strategically placed, enabling people from all regions to visit us easily.

Our boutiques are located in Cochin, Kozhikode and Trivandrum.

Delivery

Yes we can arrange for it.

Sunny Diamonds provides free shipping on all items within India.

Our delivery date depends on the product that you select. Normally we deliver products within 2 working days. These 2 working days do not include Sundays and other festive holidays.

We process the national delivery only through reputed insured couriers like Sequel.

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Sequel. Please do not accept any package that has been tampered with.

Jewellery

Yes it's true that 22K gold is widely used in Kerala, but since SD deals with diamonds, it is necessary to set the diamonds in 18k gold since it is a bit more harder than 22k, which is malleable and cannot hold diamonds securely.

We primarily deal in diamond jewellery that can be set in gold or platinum. The only pure gold and platinum diamond jewellery we deal in are confined to gold chains, Platinum bands, chains etc.

A diamond's colour grade, as per Gemological Institute of America (GIA), starts from D and goes up to Z, D being the most colourless and the best. We at Sunny Diamonds deal in D to H color grade diamonds. The F color is the third best color grade, the two better are being D and E. So, in summary, we can provide you with either D or E if you'd like to go for color grade better than F.

Of course we can! We happily take up custom orders as we firmly believe each customer has their own tastes and likings. Be it a design you came across on the internet, or a particular change you’d like to make in a design, let us know and we will make it happen for you.

Making an Online Purchase

All products being sold on sunnydiamonds.com are exactly the same as that being sold in the brand's retail stores.

Please download our size chart, which illustrates the range of sizes for different items. For ring size guide, Click here.
For bangle/bracelet size guide, Click here

You can directly search for the product on the website by using the search field provided at the top of every page. However, please note that certain products may not be available for online purchase but will be available in our retail stores.

Please follow these simple steps:

  • Select the piece of jewellery you want and click on 'Add to your Shopping Bag'
  • Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping'
  • Enter your Email address and name on the Secure Checkout Screen and proceed to Billing and Shipping
  • Enter your shipping details and continue to the Payment Options
  • Select your Mode of Payment and Place the Order
  • You will receive an order confirmation email to the e-mail you provided while placing the order.

Yes. Visit the website, select the design you want, and place an order by phone. Our Customer Service Representative will help you place the order. Please contact them at 1800-4250-4949

Payments

We do not provide Cash On Delivery as such, but in the case of [email protected], we will be bringing the jewellery to you and if you like it, you can pay for it in the comforts of your home. We do provide other offline payment methods like bank wire transfer, cheques etc

After Sale Service

If it is not shipped as yet, you can change the shipping address. You’ll be able to know if we have shipped it already by contacting our customer service. If it’s already shipped, Sunny Diamonds will coordinate with our courier partners to get your purchase delivered to the new address. Please contact our Customer Service Team at 1800-4250-4949, or through email or chat support. If your address cannot be changed because your jewellery is already in transit, we will reship it to your new address as soon as the consignment is returned to us. No extra charges will be applicable for reshipping as long as it’s not international shipments. Approximately, a week’s time will be enough to reship the product.

Yes. Your order confirmation will be sent to the e-mail you provide while placing your order. The confirmation email will be send right after placing the order.

By contacting our Customer Service Team at 1800 4250 4949 you can cancel your orders. You can also send an email or inform us through chat by referring the order number.

An email will be send to you containing the Tracking ID of your shipment. You may search with the Tracking ID in Sequel Logistics website (http://www.sequel.co.in/home.html) to know the current status of the order.

Policies

Yes, Sunny Diamonds provides insurance coverage on theft for duration of 1 year, free of cost.

You can either pay the renewal amount at Sunny Diamonds, or you can arrange with an insurance company.

International Offers

Sunny Diamonds does deliver items internationally, to selected countries. Please see the list of countries in Checkout page.