Policies

Cash On Delivery Policy

We provide Cash on Delivery (COD) service Pan India for the selected pin codes, your pin code availability can be checked from the Product Details Page under the header “check cash on delivery availability”.

  1. Applicable only in India.
  2. Products below Rs.70000/- will be available for Cash on Delivery.
  3. Cash on Delivery is available for both in stock and Made to order products.
  4. Order confirmation for Cash on Delivery orders will take 24-48 hours.
  5. Customer will receive a call from Sunny Diamonds Customer Service Department to confirm his order if not confirmed the order will be considered as cancelled.
  6. Customer can pay by cash/ we will carry a POS machine based on customer preference.
  7. POS machine will be only available for Cash on Delivery orders with in Kerala.
  8. Customer will be updated regarding the expected delivery date.
  9. Customer should submit scanned copy of any of the address proof by email or Whatsapp to the Customer Service Department upon the request (Pan Card, Driving License, Passport, Voter Identification Card, Postal Identification Card (Adhar) to validate his order.
  10. Failure of submitting any of the address proof mentioned above will be lead to Cash On Delivery order cancellation.
  11. Customer cannot cancel Cash on Delivery orders for Made to order products if indent for manufacturing of the product has been released.
  12. Return on Cash on Delivery orders the shipping charges will be reduced from the refund amount.
  13. Return on Cash on delivery orders the 15 day or after 15 day return policy will be considered based on the request.