Policies

100% Money Back Policy

Sunny Diamonds provides 100% Money Back guarantee on the diamonds purchased from its stores or from the website. Under 100% Money Back policy, Sunny Diamonds customers do not suffer any loss on purchased diamonds. The customer will receive 100% of the price paid for the diamonds as mentioned in the Authenticity Card and the prevailing market value (as on date of return of Jewellery ) for the metal component used in the diamond jewellery, when the jewellery is returned within 12 months from the date of purchase. In case of jewellery returned after 12 months from the date of purchase, the Customer can exchange the diamond for another diamond of their choice for the value of the diamond mentioned in the original invoce and the metal component will be exchanged at the prevailing market value. An Authenticity Certificate mentioning the cost of diamonds and a picture of the Jewellery will be given for all purchases made at the store and online. The offer is applicable only to Diamond Jewellery purchased as per this facility.

To avail the offer, the customer shall return the jewellery at any Sunny Diamonds store along with the Authenticity Certificate and Original Invoice.

This offer is not applicable for:

  1. Solitaires, uncut diamonds, polki and rose-cut diamonds.
  2. Any diamond jewellery that has been repaired or remade by any other jeweller or that is damaged or if any diamonds in the jewellery is missing.
  3. Diamond jewellery that do not possess IF clarity diamond

Any dispute is subject to exclusive jurisdiction of courts in Kochi, Kerala.

Customers can send back the jewellery through a trusted logistics provider and save yourself the trouble of travelling with an expensive jewellery. The money will be refunded to you after it passes our quality control inspections.